Pattaya dive center trips with Real Divers
Booking and cancellation policies
Pattaya dive center scuba diving bookings. You may call directly between the hours of 8am to 7pm (Thai Time) and we will be happy to have a chat about your diving/snorkeling activities
Phone Shop 038-232-476 or 087-602-1411 and ask for Neil (English) and for Thai: Kat 093-594-9191
You can also e-mail us realdiverspattayathailand@gmail.com and let us know what type of diving interests you?
We will also need this info from divers
- Do you have your own dive equipment? or do you need rental equipment?
- plus your diving certification level.
- The last time you dived?
- We will get back to you with the different types of trips we offer, we respond to emails within the hour unless we are outside of working hours, then we respond the next morning.
We are the main dive operator on Jomtien beach road, Soi Welcome and we can arrange private Hotel pick-ups/drop-offs for our customers.
The Hotels in Pattaya and Jomtien use us on a regular basis as we offer great value and service for our speedboat trips. We offer snorkeling and scuba diving trips from our 12-metre speedboats to both the near and far islands of Pattaya, we also have dive trips to the Samae san islands.
How to Book scuba diving trips in Pattaya
To book a dive trip for the Pattaya islands we will need a 1,000B deposit for each day diving which can be paid through a bank transfer or you can come to the shop for a chat and make payment.
Dive trips for certified divers
PADI experience program – learn to dive
PADI Discover scuba diving first time divers (not a certification course and 1,000B deposit for near island package and full payment 48 hours before the trip date for the far island trips)
PADI Certification courses (all PADI courses with PADI elearning)
PADI Professional courses
PADI Dive Instructor course IDC
PADI IDC Staff Instructor course
If you are booking a course we will need 5,000B for the PADI elearning also your full name, date of birth and an email address to send the PADI elearning. Some PADI elearning such as PADI specialty courses the elearning is 3,000B per course, email or phone us for details.
EMAIL:realdiverspattayathailand@gmail.com
PHONE: Dive Shop – 038-232-476
Neil – 087-602-1411 
Kat – 093-594-9191
Pattaya dive center trips with Real Divers
How to Book scuba diving trips in Pattaya
Divers don’t cancel often because they really do want to go diving or complete their PADI course but what most don’t realize! if they do make a late cancelation or try to reschedule the dive center has already prepaid Instructors, Dive masters, places on the boat, tanks, food, taxi’s etc for the day or course so there can’t always be a refund.
We always try our best to reschedule dives and courses but this sometimes just can’t happen so we have had professional make our cancelation policy which I hope you understand and if you have any queries we can answer them before you book.
Cancellation policy
Dive courses / Dive, Snorkeling trips
Diving/Snorkeling trips and certification courses may be canceled or rescheduled due to the weather conditions that are not suitable for marine sports activities, such as high waves and strong winds. Dive sites are picked daily based on weather and ocean conditions, your safety and the safety of our staff is paramount in our operation. If your requested dive site is unavailable due to weather we will do our best to find a suitable alternative for you.
Seats on a tour are not guaranteed until a deposit is made. Just sending an email or making a phone call does not confirm your seat(s), Deposits can be made via bank transfer or at the dive center.
Deposit for dive trip 1,000B per person per day
Deposit for a PADI course 5,000B per person for PADI elearning (depending which course) no refunds for PADI elearning as the elearning is yours and is a direct payment to PADI not us.
Our diving instructors / dive masters / boat captain make the decisions about the selection of the dive sites and/or cancellation of the diving trips. In making decisions, we regard yours and our own safety as the most important. As dive sites are very variable due to weather we can not always guarantee a particular site. A change in dive site does not qualify for a refund.
Boat Diving Trips Refund Policy
When the waves are or become bigger than 1 metre, we may cancel our boat trips or return to the nearest port. For instance, we may change the diving sites from far islands to the near islands or cancel the trip. If we cancel the trip you will get a full refund.
Certification Courses Refund Policy
Cancellation due to the weather condition or mechanical reasons that the boat does not leave port – full refund of all deposits/payments for diving course for that day.
Decisions on weather conditions and safety of the boat are at the sole discretion of the Captain/ Dive Instructors/Divemaster’s.
Weather conditions that may cause cancellation – waves over 1 metre, typhoons, severe weather warning forecast and the day Red Flagged by the Royal Thai coastguard.
PADI Dive Courses
Your bookings are seen as a contract with us – when you schedule a dive/class we make sure that we have the Instructors available to teach your course and reserve seats on a boat that can not be sold to someone else, so if you cancel the course for any reason remember the Instructor has already been paid for the duration of the course. Instructors, boat seats and costs need to be paid for so we can not give refunds for late cancellations. Look below in black bold writing for cancellation policy.
Sorry but change of mind, illness, a poor mood, cloudy or rainy weather, a hangover or jet lag are not acceptable reasons to rate a refund for a scheduled course or trip, we will try and reschedule the trip or training but if it can’t be rescheduled there is no refund for any of the above mentioned reasons.
If you become seasick during a trip and can not complete the number of dives booked this is not a reason for a refund – it is your responsibility to ensure that you have taken steps to avoid seasickness – there is medication available at all Thai pharmacies to prevent seasickness.
Cancellation Refund Policy for Diving and Dive Classes:
Depending on when you make the cancellation, the following cancellation fee will apply for all courses and dive tours.
- 7 days or more advance notice: Full Refund for all diving deposits but not PADI elearning
- 3 to 6 days: 50% refund for all dive trips or PADI course deposits but not PADI elearning
- 48 hours or less: before the scheduled dive trip or PADI course 0% refund on deposit.
Dropping Out-Cancellation of multiple dives / trips
If you already paid for multiple dives for a day (2 dives, 3 dives) and decided to do less dives (at the dive site) you do not get a refund
– There is no refund for unused portions of a package or canceling part of a package once it has already started.
If we decide a dive site such as the wreck dives need to be cancelled because of weather or sea conditions for safety reasons etc we will refund the difference between a 3 dive package to a 2 dive package.
Certification Courses
We do not refund your course fee if you decided to drop out from your certification course after it has started. Dropping the course before it starts is subject to the above listed refund policy with the deposit. When paying for a course you do not pay for the certification, you pay for training – you must meet the requirements for your particular course to earn certification. It is possible to fail a course; failure does not qualify you for a refund.
Our experienced Instructors will determine if you can get certified or not, judging on how you are meeting the requirements for your particular course (skill demonstration, comfort level in the water, and total dive skills) and your score on written examination and quizzes.
If you do not follow your instructors’ directions, or if you cannot successfully demonstrate the skills that meet the requirement, you may not get certified.
Rental/Loaned Gear Loss or damage
Rented/loaned gear for class and dives is the responsibility of the client – you will be charged for loss or damage of rental gear. Divers dunking a regulator with the dust cap off will be charged a 800B maintenance fee as the regulator needs to be serviced before putting it back in use. Please be careful with the gear we loan out to you because if you lose or break a piece of equipment you may have to pay for it, we do make the payment at trade price.
Torn mouthpieces or broken fin/mask straps are not subject to replacement fees as this is a part of normal wear and tear of the gear. If you notice your mouthpiece or mask/fins straps are worn let us know so we change them right away so there is not a problem. (We try to keep on top of this but during the busy season we sometimes miss something.)
Pattaya dive center trips with Real Divers
